How to Choose Packers and Movers — A No-Nonsense Guide

5 Things to Check Before Booking

1. Check if they have a physical office

Any company operating with only a mobile number and no verifiable office address is a major risk. Always ask for their registered business address. (For example, Gxpress's HQ is at S-24, Gxpress Tower, Jaipur).

2. Look at real Google Reviews — not their own website

Search the company name + "reviews" on Google Maps. Look specifically for photos in the reviews, as these are much harder to fake. A rating of 4.5+ with over 50 reviews is a reasonable baseline to trust.

3. Ask for a written quote before you confirm

Any professional mover can give you a fixed-price written quote after assessing your items. If a company only gives you a verbal estimate and says the price "might change" on moving day, walk away immediately.

4. Confirm insurance coverage

Ask directly: "What insurance covers my goods if they are damaged in transit?" A legitimate company has a clear answer. Some provide basic transit insurance, while better companies offer comprehensive declared-value coverage.

5. Check if they do the move themselves or subcontract

Many "movers" you find online are just aggregators or brokers. They take your booking and pass the actual move to whichever local driver is cheapest that day. Ask: "Is your own team doing the move, or are you subcontracting?"

Warning Signs to Avoid

• •The quote is dramatically cheaper than everyone else (this usually means corners will be cut or a bait-and-switch scheme).
• •They refuse to do a pre-move survey, instead quoting entirely over the phone without asking what exactly you're moving.
• •They demand 100% payment upfront before the move even starts.
• •They refuse to provide a written contract or an official GST invoice.
• •They don't have a dedicated customer care number — only a WhatsApp number.
• •They cannot tell you which specific highway route they will use for intercity transit.

How to Compare Quotes

• •Get at least 3 written quotes for the exact same scope (same list of items, same dates).
• •Ensure the quotes are fully itemized — packing materials, transport, labor, and insurance should be listed separately.
• •Ask each company what their formal process is if goods are damaged — who pays, and how fast is the claim processed.

Questions to Ask Before Booking

• •How long have you been operating in this industry?
• •Is this quoted price final, or can it change on move day?
• •What specific packing materials do you use for fragile electronics?
• •Do you provide insurance? What is the exact process to file a claim?
• •Who will be my single point of contact during the move?
• •Can I track the truck during transit?
• •What happens if the delivery is delayed beyond the committed date?
• •Do you provide a formal GST invoice?