Frequently Asked Questions
Find answers to common questions about our logistics services
Browse through our comprehensive FAQ section to find quick answers to the most common questions about our services, shipping processes, and more.
Shipping & Delivery
What shipping options are available?
We offer various shipping options including express delivery, standard shipping, and economy shipping to meet different timeline and budget requirements.
How can I track my shipment?
You can track your shipment using the tracking number provided via our online tracking system or mobile app.
Pricing & Payment
How are shipping costs calculated?
Shipping costs are calculated based on weight, dimensions, destination, and chosen shipping method.
What payment methods do you accept?
We accept major credit cards, bank transfers, and digital payment methods for your convenience.
International Shipping
Which countries do you ship to?
We provide global shipping services to over 200 countries and territories worldwide.
What customs documentation is required?
Required documents typically include commercial invoice, packing list, and customs declaration forms.
Account & Services
How do I create a business account?
You can create a business account through our website or by contacting our sales team directly.
What special services do you offer?
We offer specialized services including temperature-controlled shipping, hazardous goods handling, and custom logistics solutions.
Claims & Support
What is your claims process?
Claims can be submitted through our online portal within 30 days of delivery, with supporting documentation.
How can I contact customer support?
Our customer support team is available 24/7 via phone, email, and live chat.
Sustainability
What are your environmental initiatives?
We implement eco-friendly practices including carbon offset programs and sustainable packaging solutions.
How do you reduce environmental impact?
We optimize routes, use electric vehicles where possible, and participate in environmental conservation programs.
Still Have Questions?
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